• Home
  • Troubleshooting

troubleshooting


A. Problems accessing the Daily Gospel e-Message.

1. I recently subscribed to the Daily Gospel e-Message. Why am I not receiving my e-mails?

You need to “activate” your e-mail address by clicking on a link in an e-mail generated automatically by our system. If you have not received this activation e-mail or deleted it, please subscribe again. Click here to subscribe.

2. I am a subscriber and I have been receiving e-mails for some time until recently. Why am I not getting my Daily Gospel e-Message?

Is your mailbox full? If your mailbox is full, you will not be able to receive any e-mails from us. Please delete the e-mails in your inbox.

Are you using Yahoo/Hotmail or other Internet based e-mail service? If you are, there is a possibility that your e-mails are lumped into a folder called Bulk Mail or Junk E-mail folder.

If you find the Daily Gospel e-Message in Yahoo's Bulk Mail folder:

i) Open the message and click the "Not Spam" button.
ii) Tick the "Move messages in the bulk folder that I mark as not spam to the Inbox" box and click the "Move messages in the bulk folder that I mark as not spam to the Inbox" button.

If you find the Daily Gospel E-message in Hotmail's Junk E-mail folder, use the checkboxes to select the message and click the 'Not Junk' button.

If you are using your company’s e-mail server it is possible that the Gospel Daily e-Message is being filtered by your e-mail administrator. Request your e-mail administrator to direct e-mails from js.jesuit@jesuit.org.sg to your mailbox as they are not SPAM. If this is not possible, please subscribe again using an alternate e-mail account e.g. Yahoo, Hotmail, Gmail or your home Internet Service Provider.

Temporary server problems. If none of the above apply, your server may be experiencing temporary problems. If the problem persists for a few days, however, please re-subscribe and activate your e-mails. If this does not solve the problem, send us an email describing your problem to js.admin8@jesuit.org.sg .

3. When I open the Daily Gospel e-Message, none of the images appear. How can I view the images?

The images in the Daily Gospel e-Message are not sent in the e-mail but are linked to an absolute URL. To view these images, you need to have connection to the Internet and the World Wide Web and an HTML enabled e-mail service.

Some companies block access to the World Wide Web. If you cannot get an HTML enabled e-mail service, please subscribe to our Text Only Daily Gospel e-Message.

4. When I click any of the icons or text from the Daily Gospel e-Message, I can’t get into the website. How can I get to where I want in the website?

You need connection to the Internet and a Web-browser (eg. Internet Explorer, Netscape etc.) to view the HTML and Flash content of the website. If you do not have a web-browser, you will have to download and install the software.


B. Problems accessing the Website.

1. How do I get to the previous page I visited?

Left-click on the back-button of your web browser (e.g. Internet Explorer, Netscape, etc.) with your mouse.

2. Why don't I see the latest information on the website?

First of all, you need to have a “live” connection to the Internet. If not, you may be viewing files that are cached (stored) on your local computer from your previous visit.

If you have a live connection” and still can’t view the latest information, click the refresh button of your web-browser. (See image above).